Whether you are a new user or an experienced user, this FAQ will provide you with answers to common questions about Flight Logs.
Uploading Basics
Uploading Basics
How do I upload flight logs?
How many log files can I upload at one time?
500
Do I need to format the logs before uploading, or can I just drop them in?
No formatting is needed, just drop them in.
Will AcreConnect® accept a zip file?
Yes, AcreConnect® will accept zipped files. You do not need to unzip a file before you upload into AcreConnect®. If you do unzip the files, you will have to select them all during the upload process, therefore we recommend you upload zipped files to save time.
When is the best time to upload flight logs?
You can upload flight logs at any time, but during the season, we recommend uploading them daily to stay organized and ensure your data is up to date. If you're uploading logs specifically to generate application maps, only include the flights relevant to those maps. At the end of the season, if you haven’t uploaded any logs yet, a bulk upload is the most efficient way to get everything into AcreConnect®.
Can I upload manual mode flight logs?
Yes, you can upload flight logs that were flown in manual mode. For step-by-step instructions, reference these Knowledge Center Articles.
Bulk Uploads
Bulk Uploads
What file formats are supported for bulk uploads?
Zipped files (.zip) and individual KML files (.kml).
Why can’t I upload all of my flight logs at one time?
You can upload up to 500 log files at once. Since DJI limits downloads to 100 files at a time, this allows you to combine multiple downloads into a single upload.
Do I have to bulk upload log files?
No. Depending on how you plan to use the log files, you may choose to upload one or multiple at a time.
Can I bulk upload log files from DJI drones?
Yes.
Can I bulk upload log files from XAG drones?
Yes.
Can I upload logs from multiple drones in one batch?
Yes.
Account Types & Permissions
Account Types & Permissions
Who has permission to perform bulk uploads?
Any user on your account can bulk upload logs.
Can I upload log files with a free account?
Yes, upload and storage of log files is available on free accounts. However, you will not be able to use them to create an application map unless you upgrade to a paid account.
Can I upload log files with a trial account?
Yes, upload and storage of log files is available on trial accounts. You will also be able to use them to create application maps.
Can I upload log files with a paid account?
Yes, upload and storage of log files is available on paid account. You will also be able to use them to create application maps.
Who can see the logs I upload?
Everyone in your organization.
Log Management
Log Management
Can I change the name of my flight log?
No, please do not change the name of your flight log. DJI puts critical data in the file name. If this is changed, AcreConnect® is unable to upload the file correctly.
I uploaded some flight logs previously. If I add more, will they duplicate?
No.
Can I tag or categorize logs during upload?
No.
Can I delete or hide logs?
Yes.
What can I do with files once they are uploaded into AcreConnect®?
View or delete, add to a flight group.
How does AcreConnect® organize flight logs?
It organizes them by the date of the flight.
Will the logs be linked to specific drone?
Yes. They will be linked to a specific drone if the log file belongs to a drone added to the organization.
Errors & Troubleshooting
Errors & Troubleshooting
How come I keep seeing “Date is required for the following files”?
This means that the date format is not included in the name. The easiest way to remedy is to redownload the file and ensure that you do not change the name.
What kind of error messages or feedback will I get if an upload fails?
You will get an error message. Redownload, do not change the name and reupload.
Is there a log or report of what was successfully uploaded vs. rejected?
Yes. You will get a success or fail message.
Processing & Usage
Processing & Usage
How quickly are the logs processed and available for use?
Immediately.
Is there a way to sync flight logs automatically?
Yes, you must connect your Agras account to our Agras account. Contact our customer support team to get started.
Can I use these logs for FAA reporting and compliance?
No.
Can I create application maps from manual mode flight logs?
You can generate an As Flown map from manual mode flights. You can also download a PDF of these flights. You cannot create As Covered maps from manual mode flights.
Security
Security
Why should I upload my log files to AcreConnect®?
Uploading log files to AcreConnect® gets them stored on U.S. servers, outside of DJI and XAG’s control, and allows you to use them to create application maps.
What is Flight Log Manager?
Flight log manager allows you to securely store flight logs from both XAG and DJI drones and easily use them to generate application maps.
Why should I store flight logs in AcreConnect® instead of on my drone?
There are several benefits.
• Security: Our software is made in the USA, and all data is stored securely in U.S.-based servers. If your logs are only on your drone’s remote controller, you risk losing valuable data if something happens to your controller, or if the firmware or drone maker’s software changes.
• Accessibility: Storing your logs in AcreConnect® makes it easy to use them for application maps.
• Ease of Use: If you fly multiple drones or use different manufacturers, AcreConnect® flight log manager gives you one place to store all your records.
💡Tip
Need more help? Get support anytime from the chatbot in the bottom right-hand corner or contact support at [email protected] or by calling 319-201-3020 Ext.2