Moving payment into AcreConnect® allows users to manage their own subscriptions, providing immediate access to paid features upon completion of payment.

AcreConnect® now uses Stripe to securely manage subscriptions and payments. To get started, users simply create a free AcreConnect® account and log in. From there, they can choose the subscription that fits their needs. When ready to purchase, they’ll be directed to a secure checkout powered by Stripe.

The new in-app experience gives customers instant access to their subscription and puts them in control, allowing them to manage seats, update subscriptions, and make changes without needing to contact support. It’s all about making things faster, easier, and more flexible for our users.

No. Your current subscription will allow you to access AcreConnect® just as you were before. If you purchased AcreConnect® prior to 9/10/25, at your renewal date you will need to select a new subscription plan and add your billing information during checkout to continue to use AcreConnect®. If you do not choose a new subscription or add your billing information, your account will automatically transition to a free account.

We know margins are tight and that every dollar counts for your business. That’s why we’ve made the decision to lower our price. This is a reflection of our commitment to making AcreConnect® accessible to more operators. We’re here to support you with software that helps you manage your season without added financial strain.

Nothing. When it comes time to renew, you will be asked to renew your subscription through AcreConnect® and update your billing information.

Nothing. When it comes time to renew you will be asked to renew your subscription through AcreConnect® and update your billing information.

All AcreConnect® plans purchased before 9/10/25 were structured as yearly subscriptions, even if you are paying in monthly installments. This means your subscription is active for a full 12 months, with payments spread out month by month.

During our transition to a new payment system, this setup allowed us to avoid disrupting your service. Starting 9/10/25, we offer a true month-to-month option for more flexibility. Any subscriptions purchased before that date will continue with monthly billing until your yearly renewal date. To maintain your access after your renewal date, you will need to login to your account, select a new subscription, add payment information and complete checkout.

For security purposes we will not be transferring any billing information. You will be asked to update your billing information before your renewal date.

Yes, payment information will need to be provided during your renewal period. To find your renewal date, check your subscription expiration under My Account--> Subscription.

Credit card security laws prevent the transfer of credit card information to prevent fraud.

No. You can update your payment information anytime through your renewal date. You will only lose access if you don’t update your payment information by the renewal date.

No payment information was transferred or saved from your paid subscription. Due to credit card security laws, you will need to manually enter new payment information.

Yes. Payment information must be updated prior to the renewal date of your current subscription.

You can cancel your subscription by accessing your “Manage Subscription” options under My Account --> Subscription.

No refunds will be given, but you will retain access until the end of your billing cycle.

No, you will have access through your renewal date.

Yes. AcreConnect® has integrated with Stripe for secure payment.

See Stripe for data protection. https://stripe.com/legal/privacy-center

Your credit card or bank details are only stored if you elect to do so with the payment processor Stripe. AcreConnect® does not have access to any of your payment information.

Yes. However, due to credit card security laws, you will need to re-enter the information manually.

Under My Account --> Subscription select “Manage Subscription”. You will be transferred to the Stripe subscription manager where you can update any of your subscription details.

No, unless you are an enterprise account that uses a procurement team.

AcreConnect® accepts most major payment methods for subscriptions, including credit and debit cards. You’ll see all available options during checkout, so you can choose what works best for you.

Yes. You will be notified of any payment activities via email.

Under My Account-->Subscription select “Manage Subscription”, you will be transferred to the Stripe subscription manager, where you can update any of your subscription details.

Yes. The price has decreased. We know margins are tight and that every dollar counts for your business. That’s why we’ve made the decision to lower our price. This is a reflection of our commitment to making AcreConnect® accessible to more operators. We’re here to support you with software that helps you manage your season without added financial strain.

No.

It depends on your subscription package. If you're on a current subscription package, updating your payment method will not result in an immediate charge. Your new payment details will be used at your next renewal. However, if you're selecting a new package during checkout, you will be charged right away when you confirm your subscription and enter your payment information.

For customers who purchased before 9/10/25, the renewal process is not automatic. You’ll need to log into your AcreConnect® account, choose a new subscription, enter your payment details, and complete checkout to maintain access to paid features.

If you purchased your subscription through AcreConnect® on or after 9/10/25, it will automatically renew each year as long as your payment information is up to date.

For users who subscribed before 9/10/25 via our website, renewal works a bit differently. On or before your renewal date, you’ll need to log into your AcreConnect® account, select the subscription that fits your needs, enter your payment details, and complete checkout manually. If no action is taken, your account will automatically move to a free plan, and access to paid features will be removed.

Yes. You will need to cancel your existing subscription prior to selecting a new one.

Yes. Through the “Manage Subscription” button, you can adjust the total number of seats at any time.

No. You need to choose one or the other.

Under My Account --> Subscription

After you have purchased additional seats, you will be able to invite new users to your organization through the My Account --> Users --> Invitations. For step-by-step instructions, read this article.

Users cannot be removed but rather deactivated from the org. This will remove any login access but also allows that user to be easily reactivated in the future. This can be done through My Account--> Users --> Edit icon next to their name.

Yes.

Your transaction history can be found by accessing My Account --> Subscription and then selecting “Manage Subscription”. If you purchased your subscription prior to 9/10/25, your transaction history will not be displayed.

Yes, you can access past invoices through My Account --> Subscription and then select “Manage Subscription”. If you purchased your subscription prior to 9/10/25, your transaction history will not be displayed.

Contact customer support at [email protected] or call 319-201-3020.

Try logging out of AcreConnect® and signing back in. This will refresh your account and apply the updated status. If the issue continues, please contact customer support for help at [email protected] or call 319-201-3020.

Contact customer support for help at [email protected] or call 319-201-3020.

First make sure you have available subscription seats. If you are still having trouble, contact customer support for help at [email protected] or call 319-201-3020.

Select another payment method and/or try again. If the issues continue, reach out to us at [email protected] or call 319-201-3020.

The choice between a yearly subscription and monthly subscription relates to the customers preferred billing frequency. Customers can only have one billing frequency at a time.